Question 1

Are all your products handmade?

Accepted Answer

Yes, all the products on our site are produced in limited numbers, carefully designed and handcrafted.

Question 2

Can I place a special order?

Accepted Answer

Yes, you can contact us via the contact section for a design that is completely customised for you.

Question 3

What size options do your products have?

Accepted Answer

Our products are generally offered in SM and L-XL size options. However, you can specify your size preference in your special orders.

Question 4

When will I receive my order?

Accepted Answer

Your orders, Ready products take 2-3 days, special orders are usually shipped within 7-14 business days depending on the production process. Delivery time may vary depending on your location.

Question 5

Do you ship internationally?

Accepted Answer

Yes, we ship internationally. The delivery time and cost of your order may vary depending on your shipping address.

Question 6

What materials do you use in your products?

Accepted Answer

High quality fabrics and materials are used in our products. You can review the product descriptions for detailed information.

Question 7

How can I cancel my order?

Accepted Answer

To cancel your order, you must contact us as soon as possible. Cancellations are accepted before the production process begins.

Question 8

Do you have an exchange or return policy for your products?

Accepted Answer

Since our products are custom made, returns and exchanges are not accepted. However, in case of a manufacturing error, you can contact us.

Question 9

What are your payment methods?

Accepted Answer

Various payment methods such as credit cards, debit cards and money transfer/EFT are accepted.

Question 10

How can I be informed about new products and campaigns?

Accepted Answer

You can subscribe to our e-mail newsletter by registering on our website. This way, you will be the first to be informed about innovations and special offers.

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Frequently Asked Questions